Question 1

How do I create an account?

Accepted Answer

You can create an account by clicking the Sign Up button in the top right corner. Choose whether you're a customer or vendor, and fill in your details. It takes less than 2 minutes!

Question 2

How can I search for products?

Accepted Answer

Use the search bar at the top of the page to find products by name, or browse by category. You can also use filters to narrow down your search by price, brand, and ratings.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, PayPal, and Apple Pay. All payments are processed securely with SSL encryption.

Question 4

Is my payment information safe?

Accepted Answer

Yes! All transactions are secured with industry-standard encryption. Your credit card information is never stored on our servers.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking number via email. You can also check the status in your dashboard under "My Orders".

Question 6

What are your shipping times?

Accepted Answer

Shipping times vary by vendor, typically between 3-7 business days within Saudi Arabia. International orders may take 10-21 business days.

Question 7

Do you offer international shipping?

Accepted Answer

Yes, we ship to over 50 countries. Shipping costs and delivery times vary by destination.

Question 8

Can I change my order after placing it?

Accepted Answer

Orders can be modified within 1 hour of placement. After that, you'll need to contact our customer service team.

Question 9

What is your return policy?

Accepted Answer

We offer 30-day returns for most items. Products must be unused and in original condition with all tags attached.

Question 10

How do I initiate a return?

Accepted Answer

Go to your dashboard, find the order, and click "Return Item". Follow the instructions to print a return label and send the item back.

Question 11

How long does a refund take?

Accepted Answer

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Question 12

Are there items that cannot be returned?

Accepted Answer

Some items like clearance, sale items, and intimate apparel may have different return policies.

Question 13

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link.

Question 14

Can I have multiple accounts?

Accepted Answer

Each person should have one account. Having multiple accounts may violate our terms of service.

Question 15

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. Note that this action cannot be undone.

Question 16

How is my personal data protected?

Accepted Answer

We comply with international data protection regulations and use industry-standard security measures.

Question 17

How do I become a vendor?

Accepted Answer

Click "Become a Vendor" and complete the registration form. You'll need business documentation.

Question 18

What are the vendor fees?

Accepted Answer

We charge a commission per sale (typically 10-15% depending on category). No upfront listing fees.

Question 19

How do I manage my inventory?

Accepted Answer

Use your vendor dashboard to add, edit, and manage products.

Question 20

When do I get paid?

Accepted Answer

Payments are processed weekly. Funds are transferred to your bank account 3-5 business days after processing.

Question 21

Why can't I log in?

Accepted Answer

Check that your email and password are correct. Use "Forgot Password" if needed.

Question 22

The website is loading slowly. What should I do?

Accepted Answer

Try clearing your browser cache, disabling extensions, or using a different browser.

Question 23

I'm getting an error message. What does it mean?

Accepted Answer

Please note the exact error message and contact our support team with a screenshot.

Question 24

Is the website mobile-friendly?

Accepted Answer

Yes! Lady Naya is fully optimized for mobile devices.

Find answers to common questions about shopping, shipping, returns, and more.

Shopping

Orders & Shipping

Returns & Refunds

Account & Security

Seller & Vendor

Technical Issues

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